Refund policy

Return Policy

We want you to be happy with your purchase from Shop Ivey Dayne! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Exchanges: Unfortunately, we will not accept exchanges of sizing.

Return Timeframes:

• Initiation: Returns must be initiated within 7 days of delivery.
• Shipping: You have 4 days to ship the item back after your return is approved.

Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

• With tags attached
• Buttoned up
• Folded appropriately
• Free of excessive human or animal hair
• Free of smoke smell
• Free of makeup marks or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

• If returned items do not meet these requirements, the return may be denied.
• If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.

Defective Items:

• If you receive a defective item, please contact customer care at shopiveydayne@gmail.com within 2 days of receiving the item.
• Include a photo of the damage in your email.
• If we are not notified within 2 days, the item will no longer qualify for a return or replacement.

Important Considerations:

• Shop Ivey Dayne is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
• If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.